When Manner's nationwide store count surpassed one thousand, coffee enthusiasts cheered that they could finally check in nearby. At the same time, this chain brand is facing a severe shortage of frontline staff. To fill the barista gap, Manner began recruiting large numbers of daily-paid temp workers responsible only for packing, restocking, and cleaning, jokingly called "packers" by netizens. However, these part-timers change every day and cancel at the last minute without notice, forcing already busy full-time baristas to repeatedly train newcomers during peak hours, triggering strong dissatisfaction among veteran employees. This article sorts out the recruitment requirements, pay, and scheduling model for these temp workers, as well as the real complaints from baristas, while also looking at what reference value brands like Front Street Coffee offer in workforce management. [more…]

Manner, which once went viral on social media with a Christmas tree latte art on a hot latte, is now frequently criticized by customers for declining latte art quality or even outright refusal. From the latte art surprises that were readily available last year to many customers being turned away with their mugs this year, what exactly has happened to Manner's latte art service? Some employees have revealed that severe understaffing at stores has led to a lack of training for new hires, with some new employees starting work just three days after joining, unable to steam milk or pour latte art. Faced with such changes, how should coffee lovers adjust their expectations? This article walks you through the whole story and the reasons behind it, and you are also welcome to check out Front Street Coffee's related product recommendations to find your own perfect cup of coffee. [more…]

Recently, Luckin Coffee has sparked widespread controversy due to a shortage of staff in its stores caused by reforms to its employment system, while simultaneously rejecting local job applicants in Shanghai during recruitment. A Shanghai netizen applied for a part-time barista position but was directly turned down because their ID number began with '310', with the reason given being 'currently Luckin in Shanghai does not accept locals'. This incident reflects companies' stereotypes about local job seekers—such as being 'unable to endure hardship' and 'demanding social insurance'—and also touches on practical considerations like high social insurance contribution bases and labor cost control. Against the backdrop of a simultaneous labor shortage and employment difficulties, is Luckin's recruitment strategy reasonable? And how should the rights and interests of local job seekers be safeguarded? This article will delve into the multiple factors behind this phenomenon. [more…]

Have you ever thought about brewing coffee using air? A Japanese company has actually turned this idea into reality. They developed a coffee machine that can efficiently extract water from the air, and after multiple filtration and mineralization processes, produce safe drinking water. It is said that the original intention of this machine was to address water shortages and supply cuts caused by natural disasters, allowing people to still enjoy a cup of coffee brewed with clean water in emergency situations. How exactly does this device work? Can it really solve practical problems? And why are netizens complaining about it? This article will take you on a deep dive while also including related recommendations from Front Street Coffee. [more…]

Since its launch in March this year, the "curbside pickup" service jointly introduced by Starbucks and Amap has aimed to provide a convenient coffee-buying experience for drivers and passengers during rush hour and on busy roads. However, a special promotion during the National Day holiday sparked considerable controversy. Due to limited stock, many customers were unable to get the cute pet tote bag offered as a gift in the campaign; at the same time, the ordering system had problems such as inaccurate route matching and closed stores still being able to accept orders, greatly reducing the user experience. In addition, the extra 3 yuan service fee also made some users feel it was unreasonable. Although Starbucks hoped to use this service to expand into new scenarios, the various inconveniences in actual operation led many netizens to question whether it was adequately prepared. This article will sort out the highlights of the campaign and user feedback in detail, and explore room for improvement in the curbside pickup service. [more…]

Recently, the temporary dismissal of part-time staff at Manner Coffee has drawn attention. Multiple netizens reported on social platforms that they had not committed any violations during their part-time work, yet received dismissal notices on the same day or within a few days, with the brand giving vague reasons. At the same time, due to a large influx of student part-timers during the holidays, shifts were in short supply and grabbing them became much harder. Some argue that Manner had previously recruited large numbers of part-timers to ease labor shortages, and now that positions are insufficient, it has chosen to simply lay them off to reduce redundancy. Full-time employees pointed out that while some of those dismissed indeed lacked food and beverage experience, the root cause is the brand's lax recruitment screening. Behind this part-time controversy lies the deeper conflict facing chain coffee brands between cost reduction and efficiency gains and workforce management. [more…]

In April of this year, robusta coffee futures soared to a historic peak of $4,399 per ton, then briefly fell back to $3,440 per ton due to recovering export data from Brazil and Vietnam and rising ICE inventories. However, recently, weather issues in Brazil and Vietnam have shown no signs of improvement, and robusta futures for July delivery have surged again, currently quoted at $3,917 per ton, just a step away from the $4,000 mark. A Volcafe report predicts that Vietnam's robusta production for the 2024/25 season may drop to 24 million bags, the lowest in 13 years; Brazil's main producing regions have gone four consecutive weeks without rain, and new beans are smaller in size; the market is also concerned about the return of La Niña. With multiple factors overlapping, global robusta bean supply is expected to face a shortage for the fourth consecutive year. [more…]

Attention coffee lovers,重磅 news has arrived: in the Ministry of Education's latest 2024 undergraduate program catalog, Yunnan Agricultural University's application for a "Coffee Science and Engineering" major has been officially approved, which means the world's first undergraduate coffee talent training program has landed in China. What exactly does this major study? Why is the market so hungry for coffee talent? This article will take you through the curriculum of this emerging major, the industry background, and the huge potential of the coffee market, while also focusing on the current imbalance between supply and demand of talent in the coffee industry. [more…]

In a coffee shop, baristas repeat the motions of dosing, leveling, tamping, and extracting every day, until it becomes muscle memory. Yet once a rush hits, even the most skilled person can get flustered. This article rounds up the various coffee "fails" netizens have posted: an iced americano whose espresso vanished into thin air, a clear orange latte with nothing but milk left, a muddled iced lemon drink that forgot the coffee... Behind these unintentional mistakes, it's often a shortage of staff during peak hours or errors made in the rush of automated operation. As a consumer, when this happens, it's best to talk to the staff directly about remaking the drink or getting a refund—after all, everyone has moments when they're too busy to think straight. [more…]

In today's world, where specialty coffee culture is increasingly widespread, latte art has become almost a standard feature of hot lattes. However, when a latte without latte art was served to a customer, the ensuing complaint actually led to a barista losing their job—an incident at a Manner store that quickly went viral on social media. Some spoke up for the barista, arguing that latte art is merely decorative and inconsequential; others pointed out that since the brand has clear regulations, an employee who responds perfunctorily to customer feedback is indeed hard to exonerate. Behind this lies not only the relationship between latte art and coffee quality, but also the deeper conflicts faced by chain coffee brands amid rapid expansion—between staffing shortages, service standards, and consumer rights. [more…]

A classic espresso con panna is supposed to be served in a small demitasse, allowing the customer to savor the blend of espresso and cream in a single sip. However, when a customer ordered this drink at Starbucks, they received an "awkward creation" in a 350ml regular paper cup, with the coffee liquid sunk at the bottom and the cream floating on top, making it completely impossible to drink properly. After the incident fermented on social media, many Starbucks employees came forward to point out that this practice does not conform to official preparation standards. Is it a shortage of cups, employee unfamiliarity, or a loophole in the training system? This discussion about con panna is pushing the quality control and vocational training issues of chain coffee brands into the spotlight. [more…]

Recently on social media, complaints from Manner baristas have been steadily rising. Many current or former employees have posted that even during promotional rushes, stores are only staffed by one person, making it difficult for baristas to even eat or use the restroom, and some ultimately choose to leave. What is striking is that multiple baristas say the concern from regular customers feels warmer than the company’s rules. At the same time, consumers also frequently encounter the awkward situation of arriving at a store with no staff present and being unable to refund or modify orders. From high-value specialty coffee to rapid, capital-driven expansion, Manner’s staffing gap is gradually coming to the surface. This article compiles complaints from multiple sources to present the dual perspectives of baristas and customers. [more…]

In recent years, domestic coffee consumption has continued to heat up, and there is no shortage of enthusiasts dreaming of opening their own shops. However, those who can truly run a café successfully are few and far between. Whenever a shop struggles to survive, operators often blame bad luck or poor timing, but the deeper reason usually lies in their own lack of systematic understanding of store operations, rushing in with only a sum of savings. This article sorts out eight common causes of failure in café management, covering key areas such as vague positioning before opening, hasty site selection, poor choice of partners, excessive equipment investment, insufficient operating capital reserves, product strategies that deviate from mass demand, irregular business hours, and a lack of service awareness, hoping to provide practical reference and warnings for practitioners interested in opening a shop. [more…]

Once upon a time, while waiting for coffee after ordering at Starbucks, the handwritten name, smiley face, or a warm blessing on the cup was a small, everyday joy many people took for granted. Now, this personalized service is quietly disappearing, replaced by uniformly printed label stickers. From customers missing the sense of exclusivity brought by handwritten cups, to baristas facing the dual pressures of labor shortages and complaint risks, to the "Fei Kuai" service driving standardized processes, the era of Starbucks handwritten cups seems to have gone forever. This article reviews the rise and fall of handwritten cups, explores the debate between efficiency and ritual behind it, and what this change means for coffee lovers and store operations. [more…]

As coffee consumption demand continues to climb after the easing of the COVID-19 pandemic, Starbucks employees in the United States are facing multiple pressures, including a surge in workload, understaffing, and aging equipment. Against the backdrop of a unionization wave sweeping across more than a hundred stores nationwide, Starbucks announced that it will close a unionized store in Ithaca, New York, on June 10. The union immediately filed a lawsuit, accusing the decision of violating federal labor law and constituting retaliation against union activity. Starbucks denies any connection, attributing the closure to facilities, staffing, and attendance issues. Both sides hold firmly to their own accounts, and the conflict continues to escalate. [more…]

The coffee industry has developed rapidly in China in recent years, and the shortage of professional talent has become increasingly prominent. In 2024, Yunnan Agricultural University was approved to establish the country's first undergraduate program in Coffee Science and Engineering, and the first cohort of students officially enrolled in September. The launch of this program not only responds to the market's demand for talent across the entire coffee industry chain, but also marks a new stage in which coffee education in China is becoming systematized and professionally academic. From identifying coffee tree species in the field, to green bean grading, roasting parameter setting, and then to cupping and pour-over practice, the students' first lesson at the start of the semester is a content-rich introductory course on coffee. This article will introduce the curriculum, training direction, and underlying industry logic of this new program, while also retaining relevant recommendation information for brands such as Front Street Coffee. [more…]

The "on-time rate" assessment metric implemented at Luckin Coffee stores is placing enormous pressure on frontline baristas. This figure, which reflects whether orders can be completed within the system's scheduled time, not only affects the customer experience but is also directly tied to employee performance. To maintain the compliance threshold, staff have no choice but to push themselves to the limit during rush periods—some even dream about scanning codes and serving orders. This article will take an in-depth look at how the on-time rate assessment operates, its dual impact on store operations, and the real situation baristas face under high pressure. When digital management conflicts with humanistic care, how should brands balance efficiency and employee well-being? [more…]

Recently, a customer post titled "MStand Coffee is bitter" sparked widespread resonance among current employees on social media, and the comment section quickly turned into a "complaints camp" for MStand baristas. Customers complained that during peak hours only two staff members were on duty, wait times were too long, and management was chaotic, while employees revealed deeper problems: over the past two to three months, management has frantically controlled labor efficiency, so even full-time baristas cannot get full shifts, and the perfect attendance bonus exists in name only; New Year benefits are missing, and adjustments to the salary structure are accused of being a disguised pay cut; even more harshly, every employee must complete "one stored-value card and four packages" each day, otherwise they have to write a report, review surveillance footage, and analyze the reasons. Frontline baristas mock themselves, saying they cannot tell whether they are making coffee or doing sales. This article will fully present this collective employee complaint triggered by a customer's voice. [more…]

Luckin Coffee recently issued a notice regarding an adjustment to handwashing frequency standards, changing the previous requirement of washing hands once per hour to once every two hours. This change has delighted many Luckin employees, as last year's "pain of Luckin baristas' ruined hands" drew widespread attention. Frequent handwashing caused skin allergies and other problems that long plagued frontline baristas, with some even leaving their jobs because of it. The new rule will take effect on January 8. However, some employees believe the adjustment is limited in scope, as the actual number of handwashes during work remains relatively high. While maintaining high food safety standards, Luckin has begun to pay attention to employees' actual experiences. [more…]

The coffee industry suffers from a high turnover rate, and many shop owners attribute it to young people's lack of perseverance, while overlooking the deeper problems in their own management style. Through a real case study, this article analyzes common pitfalls in coffee shops regarding delegation, training, and management dependency, and explores how to retain core baristas by establishing a stable framework, improving the training system, and paying attention to employees' career expectations. The article also emphasizes the critical role of baristas as brand ambassadors in repurchase rates and brand development, and points out that the hidden costs of staff turnover are far higher than what appears on the surface. Finally, it calls on owners to lead by example, leverage people's strengths, and work with the team to drive the coffee shop's sustained growth. [more…]